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BridgeTrak for Windows
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How Do I Query on BridgeAccess 7.0 Issues?
In BridgeTrak for Windows 7.0, a Query can be created that will display all help desk Issues entered via BridgeAccess 7.0. To create this Query, go to Tools | Query Manager | Click "Add" under Query Functions. In the "Available fields for filtering" box, highlight "Origin" and click "Condition". This will display a screen allowing you to select BridgeAccess via a dropdown menu. After making your selection, click OK and save the query. |
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How Do I Query on BridgeMail 7.0 Issues?
In BridgeTrak for Windows 7.0, a Query can be created that will display all help desk Issues entered via BridgeMail 7.0. To create this Query, go to Tools | Query Manager | Click "Add" under Query Functions. In the "Available fields for filtering" box, highlight "Origin" and click "Condition". This will display a screen allowing you to select Email via a dropdown menu. After making your selection, click OK and save the query. |
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What should I do when a User who is setup in BridgeTrak leaves the company?
It is possible to delete a User from the database without any adverse affect on any help desk issues that are associated with that User. To delete a User from BridgeTrak for Windows, go to Setup | Users, select a User ID from the Users Windows, then select Delete to delete the user. However, if you would prefer not to delete the User (or still want to see the User's name in the dropdown menu), go to Setup | Security | Users and select the appropriate User ID from the menu. Then click Edit and uncheck all of the login privileges that are selected. If the user does not have any login privilege selected it will not count against the number of Users in your license. The "None" login privilege also allows you to create Users that represent individuals or third-party vendors who would not be accessing BridgeTrak. These Users can then be assigned to Issues to represent their involvement, allowing you to accurately track the Issue without using a User seat from your license. |
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How do I set BridgeTrak up to work with the free SQL Express offered by Microsoft®?
BridgeTrak with work with Microsoft® SQL Express 2005 or greater database. SQL Express is available as a free download from Microsoft. Please download SQL Express tech doc from Kemma Software for download links and instructions to configure BridgeTrak to work with a SQL Express database. |
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How Do I Make a Company or Customer Inactive?
In BridgeTrak for Windows 7.0 it is possible to make Companies and Customers inactive by editing a Company in Setup | Company. Open the specific Company and check the Inactive checkbox to make the Company inactive. This will prevent the Company and Customer from displaying throughout the BridgeTrak for Windows 7.0, unless you choose to display the inactive Companies and Customers. To make a Customer inactive, edit the Customer in Setup | Customers, Open the specific Customer and check the Inactive checkbox. This will prevent the Customer from being visible throughout the application, with the above noted exceptions. |
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