Kemma Software^TM Launches
Customer Access Module

Online Module Integrates with Help Desk Software
to Provide 24/7 Service

Zelienople, PA - November 13, 2000 - Kemma Software^TM, a leading provider of help desk software, announced today the launch of the new web-based Customer Access Module. This Module integrates with BridgeTrak^TM, the company's issue tracking software, to provide end-users access to the help desk from any standard Web browser. This cost-effective approach allows the centralization of support operations without requiring a major investment. End-users can access BridgeWeb and the Customer Access Module from any Internet ready computer (PC) using a standard web browser (Internet Explorer).

The Customer Access Module allows registered users permission to submit help desk support requests directly to the BridgeTrak^TM database, bypassing help desk agent intervention. After submitting an issue and receiving an automatic tracking number, end-users can frequent the Customer Access Module to check the status of a pending issue. Additional customer support interactions include direct routing of email to IT support and access to the Knowledge Base, a resource for proactive problem resolution. The Customer Access Module contains the necessary security to ensure third party customers have access only to issues relevant to themselves and/or their company.

The Customer Access Module expands upon BridgeTrak^TM's existing web capability offered through the BridgeWeb^TM component. BridgeWeb^TM offers unified front line support to remote offices or field technicians through an Internet connection. BridgeWeb^TM mirrors some of the features and functionality of , whereas, the Customer Access Module provides end users restricted access to the help desk. The Customer Access Module alleviates routine help desk tasks by allowing customers to report and view issues without the intervention of a help desk agent.

The Customer Access Module Web is easily customizable and can display your company logo, company name, and support email address, giving the website a look your end users are familiar with. "BridgeWeb^TM and the Customer Access Module allow your help desk to cost-effectively provide increased service to your customers," says Sandy Moran, Sales Director of Kemma Software. "Many companies are finding more and more of their end-users are going to the Web. The Customer Access Module lets you provide 24/7 service, helping retain satisfied customers".

BridgeWeb^TM and the Customer Access Module component are thin client applications, requiring no additional software licensing or configuration at the client workstation. Companies can increase customer satisfaction levels by providing help desk service 24 hours a day, 7 days a week.

System requirements for hosting BridgeWeb^TM and the Customer Access Module on an Internet or Intranet server include Microsoft® Internet Information Server® (IIS), or Personal Web Server®. Operating system and Database requirements are the same as required for the BridgeTrak^TM software: Microsoft® Access® database is shipped with BridgeTrak^TM, but the following DBS is also supported - Microsoft^TM SQL Server®. Both BridgeWeb^TM and the Customer Access Module have been certified for use with Microsoft Internet Explorer®, and Netscape Navigator®.

Software Demo, Availability and Pricing
Retail pricing for BridgeWeb^TM and the Customer Access Module are available on the Kemma Website, found at http://www.helpdesksoftware.com. Kemma Software offers a free product evaluation for both BridgeWeb^TM and the Customer Access Module. Both BridgeWeb^TM and the Customer Access Module are available as online demos through Kemma Software's Website.

About Kemma Software
Established in 1996, Kemma Software is an emerging leader in the help desk and tracking software market. Kemma Software services the global business community with customers in e-commerce, finance and technology. Clients include government agencies, education and health care facilities, and Fortune 500/1000 companies.

For additional information, contact Kemma Software at: 129 McCarrell Lane, Zelienople, PA 16063 Phone: (724) 452-7820 Fax: (724) 452-7836 http://www.helpdesksoftware.com