BridgeTrak helps IT or technical support departments effectively manage and track trouble tickets / issues.

• BridgeTrak for Windows and BridgeTrak for Web allows technical support staff to receive technical support / issue / trouble ticket requests from a variety of sources: telephone calls, email, or online forms. All issue data is stored in BridgeTrak's scalable, central database.
• Issues / trouble tickets can be routed to appropriate members of the technical support team for resolution. Team members can be automatically emailed from within the application.
• Resolution time for trouble tickets / technical support requests can be monitored and tracked to ensure that issues are handled in an efficient and effective manner, and to ensure that issues do not fall "between the cracks".
• Technical support staff can quickly scan over past issues with the standard query feature in BridgeTrak or over the entire database (issues, contacts, customers, and attachments) with BridgeSearch, an optional software module.
• Support department can compile a Knowledge Base of issues that can:
  • Aid in future problem resolutions (no more re-inventing the wheel!)
  • Serve as a teaching and reference tool to "junior" members of the technical support staff.

To learn how BridgeTrak is an effective software for other applications, please see:

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