Tech support issues are entered into an easy-to-use, split screen with the ability to resort or remove tabs located at the bottom of the screen.
The Issue Window contains basic information about the issue including date/time opened, status, priority, assigned to, customer, etc.
Customize the Issue form display by making fields visible, required or create your own custom fields.
Scrolling Message Bar Broadcasts Important Information
Customers are linked to Company, Location, and Department fields for easy data entry
Track both Status and Sub-Status of an issue
Categories drill down to 4 layers for accurate identification of the request
Issues may be assigned by group or user with designated skill sets with the skills based assignment feature
Tab Views
Resolution Tab - This free text area tab contains the description of the issue with notes from the technication as well as the resolution. Includes a Date/Time and User ID stamps for updating notes
Custom Fields Tab - Build a custom form for your unique tracking needs. Fields are dynamic and available from the query manager.
Activity Tab - Contains a complete audit trail of all activities, including time spent and activities.
Assets can be integrated within BridgeTrak to provide a complete history of any asset. Learn more about the Asset Tracking in BridgeTrak help desk software.
Products that you sell and support or Support Contracts owned by your customers, are tied to the support request
