IT Managers, Take Heart!
Help Desk Software Offers Affordability, Simplicity
Cranberry, PA -- August 15, 1999 /MMG/ -- IT managers looking for
a faster, easier solution for tracking and resolving problems can
now easily implement Bridge 99. The powerful and feature-packed
help desk, call tracking, and issue tracking software is now
available from Kemma Software at http://www.helpdesksoftware.com.
Bridge 99, which also comes with a Web interface component, is
affordably priced, easy to implement and works with a variety of
databases making it scalable for growing companies with expanding
needs.
"We feel that a need has gone unfulfilled in the IT community,"
says Kemma Software's Beth Marak. "Basically, it has been
practically impossible to find powerful yet low-cost problem
tracking software for IT departments. We realize this, so we
deliver the features and benefits most requested by organizations."
Bridge 99 is a client-server application for Windows 95/98 or NT/2000 that allows technology managers to easily track issues within their
organizations. It is a scalable solution designed to work with
Microsoft Access and Microsoft SQL Server.
The Web interface component now enables unlimited users to access
many existing features by integrating the ease of remote
accessibility and the absence of client installation. Using a
standard Web browser, users are easily able to add and update
issues, view hotlists, see lists of issues assigned to them or
reported by them, and access the Knowledge Base. Users can now
customize all the major windows of Bridge 99. Personalizing the
application to meet their specific needs, they can decide where
fields will be positioned, what the fields will be titled, and
how they will look. Screen views and the inclusion or exclusion
of desired fields or features can also be customized. Bridge now
allows information to be forwarded and received through most e-mail
systems. In addition, advanced e-mail notification will trigger an
automatic e-mail of an issue based on certain criteria, eliminating
cutting and pasting.
Bridge 99's updated internal Knowledge Base simplifies management
of recurring issues. The Knowledge Base feature enhances
trouble-shooting and problem solving capabilities by allowing the
creation of individual in-house reference libraries. A "reference card" is created when an issue arises that queries and then answers
the problem. Issues can be navigated via tree control, keyword or
by full text.
In addition, Crystal Reports' full integration with Bridge provides
a wide-range of reporting features that can be e-mailed or exported
to various file formats. Kemma Software can also build a customized
report to fit a client's needs. Referring to Bridge 97, Bridge 99's
predecessor, CMP Media, publisher of Information Week comments,
"This software gives you all the power you need while keeping
things simple."
About Kemma Software:
Founded in 1996, Kemma Software is an emerging leader in the help
desk and tracking software market. Since its inception, the company
has provided affordable, yet capable help desk-tracking software to
the technical community. Headquartered in Pittsburgh, Pennsylvania,
Kemma Software services the global business community with
Customers worldwide. Clients include Center for Disease Control,
U.S. Department of Defense, Hewlett Packard, U.S. State Department
and other prominent corporations. IT managers looking for a simple,
affordable way to track their department's problems will find
Bridge 99 offers the power they need at a price they can afford.
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