Help Desk Software

Why is BridgeTrak an effective help desk software? See how this help desk management system tracks issues helping bring issues under control.

• Log all calls / requests coming into the help desk from a variety of sources: Turn email into issues using BridgeReceive, Customers can enter their issues through an issue entry interface provided through BridgeAccess, or Technicians can manually enter service requests. Each issue is automatically assigned a unique issue tracking number from within BridgeTrak software.
• Issue entry is made easy for help desk agents because of BridgeTrak Software's familiar Windows interface (BridgeTrak for Windows) or easy to navigate Web interface (BridgeTrak for Web).
• Store all information in BridgeTrak's central database (BridgeTrak help desk software ships with a MS Access Database but is compatible with other databases making it a scalable software for growing help desks).
• Set up customer profiles or use issue templates to speed up the process of entering future help desk issues.
• Route issues to appropriate help desk staff or department for resolution.
• Assist help desk agents with resolving recurring issues by compiling a Knowledge Base of past issues and their resolution procedures as directed by help desk staff.
• Query BridgeTrak's help desk software database to find out the status of an issue.
• Learn more about the features and benefits of BridgeTrak help desk software.
• See why BridgeTrak meets or exceeds the requirements that help desk management requires in an effective helpdesk solution.

Visit the ScriptLogic website to learn more about the addition of BridgeTrak to the Company's Desktop Management Product Portfolio. BridgeTrak provides customers a tool for reporting and tracking desktop errors