Who Uses Bridge Trak help desk software? Over the past 10 years, our customer list has included small to large companies in a variety of industries around the globe. BridgeTrak's scalable database functionality, tiered licensing levels, and expansion modules make BridgeTrak the right choice for help desks in a multitude of businesses.

What industries use BridgeTrak to meet their help desk needs?

Just a few of our valued customers...

Agency for Health Care Administration Alliant International University American Color Graphics American Psychiatric Association American Systems Corporation Arbitration Forums Inc Armani Ascent Media Group AT&T Technical Services Company Atex Media Solutions Aurillion Micro Systems Inc Barracuda Networks Bayshore Technologies Boston Advisors Bridgewater School District Brown University CAREL USA Christian Children's Fund Cornerstone Healthcare Group Dade County Federal Credit Union East Mississippi Community College Eastern New Mexico University Edupoint-Software Encysive Pharmaceuticals ESRI Experian Fraud Solutions Familymeds Fauquier County Public Schools Federal Reserve Bank of Minneapolis Fidelity Investments First Citizens Bank G & T Industries Gateway Community College Golder Associates Ltd Highlights for Children HomeComings Financial Hurco Companies, Inc. IKO Industries Ltd. Innfinity Hospitality Integrated Health Intier Seating Systems Kent School District Lakewood Homes

Lee County Property Appraiser's Office Legal Services of New York Legent Clearing Lincoln Land Community College Marianopolis College Marriott Guest Services Medical University of South Carolina Merrill Corp Modern Banking Systems Neshaminy School District Nordson Corp North American Manufacturing Company Oregon Department of Education Rainin Instrument, LLC River Oaks Imaging and Diagnostic Ryco Packaging Corporation SAIC - Science Applications International Corp. Teradyne Texas A & M University Texas Department of Transportation Toni & Guy USA, L.P-Retail Tulane University University of Pittsburgh-Falk Library Ventura County Superior Courts Vistar Technologies Washington University School of Law

Help Desk Software Reviews

"...BridgeTrak was replete with time-saving and documenting features for the support or help desk environment..." Microsoft® Certified Online Professional Services Magazine (Full Article)

"BridgeTrak offers almost as much functionality as CRM packages that sell for an order of magnitude more. ".... "Clearly, BridgeTrak was designed by someone who knew the territory." - Sm@rt Partner, ZDNet Publications

What's Hot - Help Desk In A Box "Kemma Software's BridgeTrak is a help-desk tracking product for companies with or without a formal help desk or IT department." - Information Week
(Full Article)

"This software gives you all the power you need while keeping things simple." - CMP Media, Publisher of Information Week.

Customer Testimonials

"BridgeTrak has not only enabled the IT Helpdesk to track all incoming and outgoing issues but we have implemented BridgeTrak across all departments (Production, Operations, IS, Accounting, HR and Client Services) allowing us to track all revenue cycle and IT management issues for our internal and external clients." - J. Moscati, MedSynergies Inc.

"Among the many software tools we use to run our business, Bridgetrak is by far the most crucial. It has helped to provide us with data needed to make better decisions about development and improving the customer experience. We spent months looking for the right support software and when I downloaded the trial version of Bridgetrak I knew my search was over! Thanks to the entire Bridgetrak team for their incredible support and a product that far exceeded any of our expectations." - L. Dye, Special Projects Manager for Vistar Technologies

"Servigistics chose Kemma Software because it (BridgeTrak help desk software) offered exactly what we needed at the price we expected to pay. BridgeTrak allows our help desk to keep track of all our client issues and offers the flexibility we need to customize it to exactly what we need. All of this combined with your experienced support technicians makes BridgeTrak a perfect fit for our business."- C. Hodges, Servigistics

"I am hearing a lot of ohhs and ahhhs....There is no doubt that we selected the right product for our company."- G. Maners, Koriel

"The support I have had has been excellent and the package itself (BridgeTrak Help Desk Software) has proved to be invaluable." - N. Newman, Dartford Borough Council

"Thanks for your help. It's a pleasure to deal with a company whose products really work and the human interaction is so smooth." - D. Stokes, Optispec AS

"I want to thank you for a great product. We are starting to see the benefits of BridgeTrak already in our organization." - A. Cameron, League Data Ltd.

"BridgeTrak just keeps getting more indispensable every day." - M. Bowling, Middletown City School Districts

"Just wanted to let you know that your product is running great and is greatly improving our Help Desk efficiency." - J. Sims, TDIndustries

"I was hired to get control of the Customer service situation and build us a world class infrastructure. BridgeTrak has been tremendous. Before BridgeTrak, the company had no idea what was going on with our Customers. With BridgeTrak, I have a documented record of every service action delivered." - C. Foy, Telinet

"Thanks for your help. I want you to know that we appreciate it when a company, such as yours, is there when needed by their customers." - T. Zeimet, Pediatric Services of America

"With BridgeTrak we can track and resolve user support calls, and document and track ongoing projects, while at the same time building a searchable support Knowledge Base. Bridge is easy to use, and its reporting capabilities and e-mail integration are excellent. We were able to customize Bridge to more closely fit our service processes. Kemma Software's technical support has been very responsive." - B. Sawyer, McKenzie-Willamette Hospital

"Your product has performed wonderfully. Even when the server is being hit hard, BridgeTrak does not have any performance problems." - D. Stewart, National Marrow Donor Program

"We recommend BridgeTrak to any IT Operation. With BridgeTrak, we didn't have to compromise on scalability, performance or functionality as with a lot of the other less expensive help desk packages. BridgeTrak does as much as help desk systems costing 10 times as much. BridgeTrak is an uncontestable value." - C. Soutar, Tower Financial Services Group

"...our Helpdesk staff is very satisfied with our installation of BridgeTrak. We can already see great benefits now that the system in fully integrated..." - D. Cabral, ANS

"Kemma Software has completely blown me away with their level of customer service." - B. Hare, Northwest College

"I have been working for Compaq computers in Ireland, and they use another tracking Product, but I must say the customer service/technical help and the product from Kemma has been much more than I could ever expect and wish for. Thanks to you and your team we now have a very stabile customer logging system. So thanks a million to you and your team again." - F. Ljungdahl, NetSet

"Just one for you guys. We are singing your praise all over the place. So you should get more downloads and orders from over here. Thanks for everything." - S. Black, Global Technology Associates Limited

"We have been very satisfied with the results of your product. I would like to thank you guys for the support you have given us when we needed it. For your quick response and support - Thanks." - D. Morganstern, Parsons Brinckerhoff