Call Tracking Software

BridgeTrak is an effective call center software solution helping to manage customer issues. BridgeTrak software (for Windows or Web) enables call centers or customer service centers to:

• Effectively eliminate calls from falling through the cracks and reduce the number of unresolved calls with BridgeTrak's numerous tracking and reporting features.
• BridgeTrak call center software allows you to log calls easily through a Windows interface or Web interface.
• Save time by converting email into issues with BridgeReceive.
• Increase service levels by resolving calls faster with information you store in BridgeTrak's Knowledge Base.
• Decrease the number of calls received by your call center by providing remote employees with a means of entering their own issues and accessing your Knowledge Base via the web with BridgeTrak for Web.
• Provide 24/7 customer support, without adding to your call center staff, with BridgeAccess.
• Automatically escalate issues or notify agents of important changes or details with BridgeAutoEscalate, a companion tool to BridgeTrak call center software.
• Quickly search over your entire BridgeTrak database and attached files with BridgeSearch to provide faster response time to customer calls.

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To learn how BridgeTrak is an effective software solution for other applications, please see: