Web Based Help Desk Software / Call Tracking Software from ScriptLogic

The next generation of help desk software for the Web!

	BridgeTrak for Web 8.0! Logon to the Online TestDrive Browser based tech support / customer service software Enhanced Navigation Written for .NET Register For a Guided Software Tour at the ScriptLogic.com!
View Web Screen Shots

With business on the move, telecommuting workers and satellite offices, the world is relying on the Web to keep them connected. BridgeTrak for Web does just that--keeps your helpdesk connected! This Web-based solution provides features and functionality similar to our Windows product, but also offers some unique benefits that appeal to some business structures. Benefits such as single-source application administration and deployment, and ease of accessibility are just two benefits of working in a Web environment. View screens of this browser based Web software. Be sure to sign up for a free help desk solution demonstration (you will be taken at the ScriptLogic website).

• BridgeTrak for Web is written for Microsoft's .NET platform providing a strong backbone for today's fast paced support centers.
• BridgeTrak for Web's usability has been designed for a Web environment and how users work in an internet / intranet setting.
• Flowing navigation is facilitated through a number of dropdown menus providing an uncluttered screen view.
• Customizable screens, custom user fields, various user privileges, and other features allow you to customize the application and user settings for you needs.

Take A Look at What BridgeTrak for Web Help Desk Software Offers:

Why Web-Based Helpdesk Software?

• Offices all over the world? No Problem! You can log issues in a central database or search a central Knowledge Base to see a complete company-wide history of problem resolutions.
• East Coast helpdesk agents can utilize the knowledge and experience of West Coast agents specialized in a certain field.
• When the East Coast office closes, the West Coast helpdesk agents have access to issues and are able to act upon them.
• Have field agents or a telecommuting work force? Whether your agents are on the road or at home, BridgeTrak for Web enables agents to check on their issues, act on them, and resolve them in an organized and centralized helpdesk location.
• A web-based helpdesk solution provides the ease of installation and maintenance of one server location. No individual client installations or updates are needed!

Cost Benefits of Web-Based Help Desk Software

BridgeTrak for Web helps you efficiently manage helpdesk / support costs by utilizing existing staff and resources regardless of their physical location. Change your database management systems (DBMS) or add licensed users as your support operations grow! Server and DBMS costs are also kept to a minimum as Web and/or Windows applications reside on the same server and utilize the same database.

Getting Technical with BridgeTrak for Web
(Help Desk Software System Requirements)

BridgeTrak for Web works with the Windows 2000 family of Operating Systems and can be used in either an Intranet or Internet environment. Review the system requirements chart. This scalable help desk software ships with a Microsoft Access® 2000 database but is also compatabile with a SQL Server or SQL Server Express database. BridgeTrak has been certified with Microsoft® Internet Explorer® 6.0 and later.