Help Desk Software Requirements
BridgeTrak™
Help Desk Software Requirements |
BridgeTrak™ |
| Improve customer service levels by automating your help desk with communication tools that increase efficiency and enhance functionality. | |
| Interchangable Licensing allows agents to select from the platform (Windows or Web) that best meets their needs. | |
| Both Windows® and Web software offer easy to use screens for quick implementation within your help desk. | |
| Internal Knowledge Base contains accurate, dynamic knowledge with ability to immediately search and retrieve critical information. | |
| Various options for Web accessibility to your help desk (BridgeTrak for Web and BridgeAccess ). | |
| Ability to define dynamic user fields for tracking unique information critical to your business (BridgeTrak for Windows). | |
| Automatic issue escalation and notification based on the criteria you define (BridgeAutoEscalate)! | |
| Full security permissions allow or deny access to activities for individual users or select user groups. | |
| Affordably-priced software packed with features and benefits. A software solution that generally exceeds requirements of most help-desk operations. | |
| Recurring issues can be scheduled to free Help Desk Operators from maintaining routine tasks. | |
| Customer self-help interface for providing online customer service (BridgeAccess). | |
| Hierarchical issue folders for groups or individual users assures important issues are kept in the forefront. | |
| Attach training manuals, support documents, or other files to Customer, Contact, or Knowledge Base items. | |
| Scrolling Headline Banner keeps agents informed of critical issues. The hotlist automatically refreshes and is always displayed in your status bar. | |
| Intelligent dropdowns speed and improve data entry (BridgeTrak for Windows). | |
| BridgeTrak ships with an extensive list of pre-defined reports. | |
| Predefined graphs and reports are easily created and display information requested most by service and call centers. | |
| Search tool immediately retrieves information over entire database, including attached files (BridgeSearch). | |
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Help Desk Software Click to learn more about how BridgeTrak is an effective help desk software, call tracking software, trouble ticket / technical support tracking software, customer support software, and bug tracking software solution. Send your questions and comments to webmaster@scriptlogic.com Copyright ©2008 ScriptLogic Corporation | Terms of Use | Privacy Policy | Anti-Piracy Information |