Help Desks, call centers, and technical support departments will find that BridgeTrak for Windows offers a variety of issue management features for both users and managers. Download a free comprehensive trial of this help desk software. 
 BridgeTrak for Windows Offers...
help desks, call centers, IT departments, and technical support personnel the means to effectively manage problems and eliminate communication bottlenecks. BridgeTrak help desk software has a familiar windows interface that is intuitive and user friendly.
Help Desk Software Features Include...
- NEW! Interchangable Licensing - BridgeTrak agents can switch between BridgeTrak for Windows and Web for their optimal working environment. Buy a BridgeTrak license and receive both interfaces of the core issue tracking application.
- NEW! Dashboard View - Technicians can get a quick graphical view of information important to them.
- NEW! Integration with Desktop Authority's Remote Management Funcitonality - Help desk technicians can directly assist users with desktop issues by remotely managing or controlling their desktops, when BridgeTrak is used in conjunction with Desktop Authority.
- NEW! Multiple Database Connections Easily configure BridgeTrak for use with multiple databases. For example, one database may be used for software development and another for the help desk or technical support. With this enhancement, you can easily switch back and forth between those databases through the “connection profile” located on the login screen.
- Easy Issue Entry - Work flow features and auto-fill functionality speed data entry. Relate issues to one another. Spell check capability.
- Customized Issue Display - Customize the issue form to include required fields, custom fields (drag and drop into position on the custom fields screen), and re-sort and hide tabbed windows.
- More Organization Options - View important issues at all times with the Status Bar. File Attachments keep files attached to issues for easy retrieval.
- Issue Resolution Tools - Knowledge Base stores known problems and resolutions. Query through issue data to get to information fast.
Attain Management Objectives With...
- Reporting Tools - Multiple standard reports help you summarize, analyze, and classify issue information. Launch a custom report built using Crystal ReportsTM (version 10 or greater) from within the BridgeTrak interface.
- Issue Management - Create an unlimited number of database queries to view related issues. View issues by any tracking field ..Customer, Priority, Status, Assigned To, etc.
- Skills Based Assignment - Assign issues to individual or groups with the most experience or with specific experience.
- Product / Contract Manager - Issue requests can be tied to the Products that you sell and support or Support Contracts owned by your customers.
- Asset Manager - Enter and track assets, and track assets to issues.
- Knowledge Collection - Easily turn Issues into Knowledge Base articles. Make Knowledge Base information available for Private use (tied to login ID's) or for Public Use. Even share articles through expansion modules like BridgeAccess or email them directly to customers.
 Visit the
features and benefits page to learn more about how software features can benefit your help desk, call center, IT department or software development teams!
View screen shots to see just how intuitive BridgeTrak for Windows really is! Why is BridgeTrak so popular?
10 facts why the BridgeTrak help desk solution is helping companies globally.
Technically Speaking, BridgeTrak for Windows...
is a scalable, client-server application for Windows 2000/XP/2003 server. Review the system requirements for BridgeTrak for Windows help desk software.
Ready to try it?
Experience the BridgeTrak effective help desk software solution first hand.
Download the product now! Or, schedule a live, guided tour of BridgeTrak for Windows (you will be taken to the ScriptLogic website). You only need a phone and internet connection for this half-hour product tour!
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