Help Desk Software Advanced Search Feature

Respond fast to a customer support trouble ticket with quick and accurate data searches using BridgeSearch (available in BridgeTrak)!

Available as individual module to BridgeTrak or as part of the BridgeTrak Pro Bundle.

What is the BridgeSearch software tool?

BridgeSearch is a powerful "search engine tool" that integrates with the core help desk and tracking applications, BridgeTrak for Web and BridgeTrak for Windows. This software companion tool should not to be confused with the standard query feature found in both the Web and Windows application. BridgeSearch enables users to quickly search their entire BridgeTrak database including issues, Knowledge Base articles, customer records, and file attachments in common file types collected by your organization.

BridgeSearch enables a company's help desk to create a search index of information from their entire database, including stored issues, Knowledge Base, customer list, file attachments in common file types (ie. Word®, Excel®), and more.
The search index can be quickly updated to provide the most current information. If operating BridgeTrak tracking software with multiple databases, you can create a search index for each database.
A flexible query can be run on the search index. Search requests include advanced search options such as Boolean or natural language searches.
Process your search query and within seconds the results appear in an easy-to-read tabbed window Quickly pull up the file, attachment, issue, etc. that was found during the query by clicking on the search results.

How does BridgeSearch differ from the standard query feature in BridgeTrak help desk software?

The following chart outlines some of the differences between these two independent but complimentary, powerful search tools.

Feature	BridgeSearch	Standard Query
Search the entire BridgeTrak database (issues, customer data contact data, Knowledge Base, etc.)	Yes	No, issues only
Search attachments	Yes	No
Base reports, notifications, and BridgeAutoEscalate rules, etc. off query	No	Yes
Creates a searchable index of information	Yes	No
Perform the following search options: Selected Item (Field) Search Text Search Date Selection Numeric Equal To Boolean Natural Language Phonics Stemming Fuzzy Search	Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes	Yes Yes Yes Yes Yes No No No No No
Provide fast search to applicable data	Yes	Yes

When you purchase BridgeSearch you will still receive the standard query tool. Both search tools offer powerful search solutions for your help desk, call center, IT, or tracking operation.

Click to learn more about how BridgeTrak is an effective help desk software, call tracking software, trouble ticket / technical support tracking software, customer support software, and bug tracking software solution.

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