Give your customers self-help tools with BridgeAccess, the Web-based customer service solution from ScriptLogic. Use BridgeAccess and make customer service as simple as Point, Click, Done.

Available as individual module to BridgeTrak or as part of the BridgeTrak Pro Bundle.

Why a Web-based Customer Self Service Solution

BridgeAccess is a innovative help desk software tool enabling your customers to perform simple, self-help customer service tasks via the Web. BridgeAccess has far reaching benefits to your help desk including increased customer satisfaction and reduced service time logged by help desk agents.

The Benefits of BridgeAccess
      (Benefits to both your help desk and your customers!)

How the BridgeAccess Customer Service Solution Works

BridgeAccess is part of BridgeTrak help desk software. Your central database of information (issues and Knowledge Base) resides within either the Web or Windows core application. Help desk agents will also manage all issues from within the core program.

BridgeAccess provides a customer interface to your help desk. It has the "look and feel" of a standard Web page giving customers a comfortable setting to navigate. Customize the issue entry form your customers will use. Help Desk administrators can designate which of the existing or custom fields will appear on the submission form. Issue fields may be defined as (1) Required, (2) Read only or (3) contain Default values.

The look is customizable too ! Display your company name, logo, and contact information. Hyperlink to your company website.

Through a standard internet connection and browser, an unlimited number of users can:

Register as a new user. Define their own Login and password, login with ADX account, or the Help Desk defines a Login ID and password and the User is required to change their password at first login. Reset their own password without help desk intervention. Automatically receive an issue tracking number. Enter new issues (which will then be verified by a help desk agent) and update those issues. Even attach files to issues. Check on the status of their issues. Access your public Knowledge Base (read-only) for solutions to their problems. Perform queries on their issues.

Click for screen views.

Technically Speaking (System Requirements)

Please review the system requirements for BridgeAccess.

Learn More About BridgeAccess

Talk to your account representative to learn more about BridgeAccess. Register for a live guided demo today (you will be taken to the ScriptLogic website)!